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Updated 5 months ago

What should I do if my Xero import fails?

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The community member's post asks a common user question. In the comments, another community member provides a solution: if the Xero import fails, they should try disconnecting Xero from within Sumday, then also disconnect Sumday as a connected app in Xero, and then try the import process again. If the issue persists, they are advised to email the Accounting Support Team at support@sumday.io and provide screenshots or a loom to help troubleshoot the issue faster.
HHenry Chinchen

[common user question]

AAngela Lei
Marked as solution

If your Xero import fails, try disconnecting Xero from within Sumday, you can do this within the Settings section in Sumday. It's best to also jump into Xero and disconnect Sumday as a connected app too so both ends are starting from fresh. Then start the import from Xero process again. If it doesn't work, drop an email to our Accounting Support Team at support@sumday.io and we'll take a look. If you're able to share screenshots or a loom of what you're seeing too that'll help our team troubleshoot the issue faster.

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AAngela Lei

If your Xero import fails, try disconnecting Xero from within Sumday, you can do this within the Settings section in Sumday. It's best to also jump into Xero and disconnect Sumday as a connected app too so both ends are starting from fresh. Then start the import from Xero process again. If it doesn't work, drop an email to our Accounting Support Team at support@sumday.io and we'll take a look. If you're able to share screenshots or a loom of what you're seeing too that'll help our team troubleshoot the issue faster.